Refund policy

This Returns Policy applies to all purchases made through our website. In this policy, “ORVIAQ”, “we”, “us”, and “our” refer to the ORVIAQ brand.

We are committed to upholding high standards of quality and craftsmanship. If you are not fully satisfied with your purchase, please review the terms below.

1. ELIGIBILITY FOR RETURNS

1.1 Faulty or Defective Items

If your item arrives damaged, defective, or not as described, you may be eligible for a repair, replacement, or refund in accordance with applicable consumer protection laws. Please get in touch with us promptly upon receipt of the item.

1.2 Change of Mind

We accept returns for change of mind on eligible items, subject to the conditions outlined in this policy.

2. RETURN CONDITIONS

To be eligible for a return, items must:

Be returned within 7 days of delivery
Be unused, unworn, and in original condition
Show no signs of wear, damage, or alteration
Include all original packaging and documentation (e.g., certificates, boxes)

All returns are subject to inspection and approval by us. Returns will not be accepted for items that appear worn, used, or damaged after delivery.

3. NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

Custom-made or made-to-order items
Personalized or engraved items
Resized rings
Items purchased as part of a custom design request
Any item that has been worn, damaged, or altered after delivery

4. RETURN PROCESS

We accept returns via shipping only.

Step 1: Request a Return

To initiate a return, please contact us at: returns@orviaq.com

Include your:

Order number
Full name
Reason for return

Step 2: Return Authorization

If your return request is approved, we will provide you with the return instructions and shipping address.

Step 3: Ship Your Item

Items must be securely packaged
Include proof of purchase (order confirmation)
Ship using a trackable and insured service

5. RETURN SHIPPING

All return shipping costs are the responsibility of the customer
We do not accept Cash on Delivery (C.O.D.) shipments
ORVIAQ is not responsible for items lost or damaged in transit during return shipping

All costs associated with returning an item, including shipping and insurance, remain the customer’s responsibility unless the item is faulty.