Politique d’expédition

This Shipping Policy applies to all orders placed through ORVIAQ. In this policy, “ORVIAQ”, “we”, “us”, and “our” refer to the ORVIAQ brand.

1. ORDER PROCESSING

All orders are carefully crafted to ensure the highest quality.

  • Processing Time: 7–14 business days
  • Custom or personalized items may require additional time

Once your order is ready, it will be dispatched for shipping.

2. SHIPPING DESTINATIONS

We offer worldwide shipping, including:

  • North America
  • Europe
  • United Kingdom
  • Australia
  • Asia
  • Middle East
  • Africa

If your location is not supported at checkout, please contact us at support@orviaq.com

3. SHIPPING TIMEFRAMES

Estimated delivery time after dispatch is 10–15 business days worldwide.

Please note that delivery timelines are estimates and may vary due to customs processing or local carrier delays.

4. SHIPPING COSTS

  • Shipping costs are calculated at checkout
  • We may offer free shipping promotions from time to time

Any applicable shipping fees will be clearly displayed before completing your purchase.

5. CUSTOMS, DUTIES & TAXES

For international orders, including those shipped to the European Union (EU):

  • Your order may be subject to import duties, VAT, or customs fees
  • These charges are not included in the product or shipping price
  • All such fees are the responsibility of the customer

ORVIAQ has no control over these charges, as they vary by country and local regulations.

6. CUSTOMS DECLARATION

To ensure compliance and smooth delivery:

  • Orders are declared at their accurate purchase value
  • Customers are responsible for adhering to local import laws and regulations

Failure to pay required duties or taxes may result in shipment delays, returns, or disposal by customs authorities.

7. SHIPPING CONFIRMATION & TRACKING

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • A tracking number to monitor your shipment in real time

8. DELIVERY ISSUES

Delays

We are not responsible for delays caused by:

  • Customs processing
  • Courier or carrier disruptions
  • Incorrect or incomplete shipping information

Customers are responsible for providing accurate shipping details. We are not liable for orders shipped to incorrect addresses provided at checkout.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us at support@orviaq.com within 7 days of delivery.

We will assist you in working with the shipping carrier to resolve the issue, where possible.

9. FAILED DELIVERY / REFUSED SHIPMENTS

If a shipment is:

  • Refused by the customer, or
  • Undeliverable due to unpaid duties or taxes

Any associated return shipping fees, customs charges, or handling costs may be deducted from your refund.

10. CONTACT INFORMATION

For shipping-related inquiries, please contact: support@orviaq.com